As of November 6, 2020, 9PM
Cebu Pacific (CEB) continues to process a high volume of refund requests due to COVID-19 related flight cancellations. We have refunded an additional PHP 300 million since our last update, for a total of PHP2.7 billion, and are currently processing refund requests filed in June.
To ensure CEB continues to provide affordable and accessible air transport services in the years to come, we have been working on raising fresh capital. Rest assured, we remain fully committed to close off pending refunds at the earliest possible time. Updates will be provided to our passengers once their requests have been processed.
We understand how difficult this situation is for everyone, and we sincerely apologize for the delay. As the aviation industry gradually restarts and reshapes amidst this new normal, we hope for your continued patience and understanding, as refunds may still take up to six (6) months from the time the request was filed.
We are continuously enhancing our processes for a better overall customer experience. Thank you, everyJuan, for your support in this unprecedented and challenging time.